Privacy Policy

Effective date: 2 July 2026.

1. Who we are

RoyalTui is a New Zealand hospitality business operating under the legal name RoyalTui. Our website is www.royaltui.com. Our contact details are: 27 Kauri Grove, Mount Eden, Auckland 1024, New Zealand; [email protected]; +64 49 239 4425.

2. Privacy framework

RoyalTui handles personal information in accordance with the Privacy Act 2020 and the information privacy principles that apply in New Zealand. We collect personal information for lawful purposes connected with accommodation, hospitality, dining, events, guest services, website operation and responsible access to adults-only casino gaming areas.

3. Personal information we collect

We may collect your name, email address, phone number, booking reference number, preferred date of visit, enquiry type, message content, room or service preferences, dining or event requirements, access questions, and communications sent to us by email, phone or website form. If you ask about the casino hall, we may ask you to confirm that the enquiry relates to an adult guest who meets the age requirement for casino gaming areas.

4. How we collect information

Information is collected directly from you when you submit a website enquiry, call or email us, ask for directions, request accommodation, discuss dining, arrange an event, request premium hospitality, or ask about guest services. Technical information may also be collected through necessary cookies and security logs when you use the website.

5. Why we use information

We use personal information to respond to enquiries, prepare accommodation and hospitality responses, manage dining and event requests, provide guest support, answer access and responsibility questions, operate the website, protect the security of our systems, keep business records, comply with legal obligations, and improve our hotel services.

6. Disclosure of information

We do not sell personal information. We may share information with staff, contractors and service providers who help us operate the website, manage enquiries, provide IT hosting, maintain security, process communications, support analytics where consent has been granted, or meet legal and compliance obligations. We may disclose information where required or authorised by New Zealand law, to protect safety or security, or to respond to lawful requests from regulators or authorities.

7. Overseas service providers

Some service providers may store or process data outside New Zealand. Where this occurs, RoyalTui takes reasonable steps to use providers that apply appropriate privacy and security protections for the type of information involved.

8. Storage and security

We use reasonable administrative, technical and organisational measures to protect personal information from loss, unauthorised access, misuse or disclosure. Website enquiry records are stored only for business, security, guest service and legal purposes.

9. Retention

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including responding to enquiries, managing guest service matters, meeting accounting or legal obligations, resolving disputes and maintaining security records. When information is no longer required, we take reasonable steps to delete it or anonymise it.

10. Access and correction

You may ask for access to personal information RoyalTui holds about you, or ask us to correct it. Contact [email protected] and provide enough detail for us to identify the information. We may need to verify your identity before responding.

11. Privacy complaints

If you have a privacy concern, contact RoyalTui first so we can review it. You may also contact the Office of the Privacy Commissioner in New Zealand if you are not satisfied with our response.

12. Cookies, analytics and advertising consent

Our website uses necessary cookies and browser storage to operate the website and remember cookie preferences. Optional analytics and marketing storage are denied by default and are used only where the visitor grants consent through the cookie banner. See our Cookie Policy for details.

13. Changes to this policy

RoyalTui may update this Privacy Policy when website operations, legal requirements or hotel services change. The effective date above indicates the current version.