Host Responsibility

Effective date: 2 July 2026.

1. Hotel-first approach

RoyalTui is a hotel-first hospitality business. Accommodation, dining, guest services and event support are the primary focus of this website. The casino hall is described only as a separate adults-only amenity for eligible guests and is not promoted as an online casino, betting product or wagering offer.

2. Age restriction

Casino gaming areas are restricted to persons aged 20 years or over. Guests may be asked to provide acceptable identification before entering or remaining in any restricted casino gaming area.

3. Responsible participation

Guests who choose to enter the casino hall should treat gambling as optional entertainment, set personal limits before participating, take regular breaks, avoid chasing losses and ask for assistance if gambling no longer feels controlled or enjoyable.

4. Support and exclusion

Guests may contact RoyalTui staff for assistance with access concerns, time away from the casino hall, exclusion-related questions or information about support pathways. Contact the hotel at [email protected] or +64 49 239 4425.

5. Staff and venue responsibility

RoyalTui expects staff and venue processes to support lawful access, identification checks, clear guest information and reasonable steps to reduce gambling harm. Guests must follow lawful venue directions and any access conditions communicated by the hotel team.

6. No casino pricing or incentives online

This website does not publish prices for casino access, gaming machines, table games, chips, wagering or gambling services. It does not advertise casino bonuses, jackpots, deposit offers, sportsbook products or online gambling.

7. Enquiry form age confirmation

If a visitor selects “Casino hall access” in the enquiry form, the website requires confirmation that the enquiry relates to an adult guest who meets the 20+ age requirement for casino gaming areas.

8. Urgent concerns

If a guest is distressed, unsafe or experiencing harm, contact hotel staff immediately. In an emergency, contact New Zealand emergency services.